Home Learn Support Security About us Pricing Referral
Get the app
About Finvest
Getting started
Customer support
Is my money safe?
Investing in treasury bills
Finvest High-Yield Cash Account
Connect bank accounts
Trade timings
Documents & Taxes
Reset password
Troubleshoot issues
Fee Schedule

Common Troubleshooting Issues

I have trouble with 2-step verification

1. If you're using SMS verification, you'll need the mobile device and phone number associated with your Finvest account in hand in order to successfully completed,

2. If you're having trouble completing 2-step verification to sign in to your account, make sure your mobile device software and Finvest app are up to date. 

3.If your SMS codes are not working, check that the clock on your device is set to the correct timezone. An incorrect clock can cause codes to be out of sync.

I am having trouble with uploading my ID

1. We only accept users that have a valid social security number.
2. We accept the following IDs: Passport, US government issued ID such as drivers license.
3. Please make sure that your personal information is entered exactly as it appears on your government issued ID. It’s important your personal information matches your ID and Finvest account. 
4. All ID documents must be verified through the Finvest mobile app. We don't accept emailed copies of your ID documents for verification purposes.

I lost access to my email or my phone device used for my Finvest account

You will need to contact us at support@getfinvest.com. Please note that we may ask you to submit your ID or documentation to regain access.

The account recovery process usually takes 48-72 hours to complete but can sometimes take longer. When the recovery process has completed and your account has been verified, you will receive an email confirmation and should be able to log in to update your email address in your account settings. 

I changed my phone number or my email address used for my Finvest account

You will need to contact us at support@getfinvest.com. Please note that we may ask you to submit your ID or documentation to regain access.

The account recovery process usually takes 48-72 hours to complete but can sometimes take longer. When the recovery process has completed and your account has been verified, you will receive an email confirmation and should be able to log in to update your email address in your account settings.

My account is compromised

If your account is compromised, contact us immediately at support@getfinvest.com

Grow your wealth stress-free

Quick links
Learn
Support
About us
Security
Pricing
Legal & Disclosures
Careers
Contact us
support@getfinvest.com
Follow us
* Yield shows annual interest as of 04/01/2025 on a 3-month US Treasury Bill. Yield will fluctuate and is not a forecast or guarantee of future earnings.

The above images are for illustrative purposes only and is designed to help visualize the benefits of our services. The interest rates mentioned or implied within these visuals do not necessarily represent current rates, as they are subject to market fluctuations. For the most up-to-date interest rate information, please refer to the Finvest app.
‍
Finvest app is owned and operated by Get Moving Inc. Get Moving Inc is an SEC-registered investment adviser and maintains an engagement with Alpaca Securities LLC, a FINRA and SIPC member for the provision of brokerage and clearing services. Alpaca Securities is a wholly-owned subsidiary of AlpacaDB, Inc. SIPC protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org. SIPC does not protect against market losses. Securities products are not FDIC insured, not bank guaranteed, and may lose value.
‍
With any investment, your capital is at risk. The value of your portfolio with Finvest can go down as well as up. Past performance is no guarantee of future results. You should consult your legal, tax, or financial advisors before making any financial decisions. By using this website, you accept our Terms of Service, Privacy Policy, and Fee Schedule. Please see Customer Relationship Summary.

Online trading has inherent risk due to system response, execution price, speed, liquidity, market data and access times that may vary due to market conditions, system performance, market volatility, size and type of order and other factors. An investor should understand these and additional risks before trading. Please read important legal disclosures.

Trademarks and logos are the property of their respective owners and do not represent endorsements of any kind. Unless otherwise noted, Get Moving Inc and its affiliates are not partners, affiliates, or licensees of these companies.

© 2025 Get Moving Inc ("Finvest")